PROFESSIONAL EXPERIENCE
Expedia Group, Seattle, WA September 2013 – present
Sr. Manager, Key Accounts August 2019 – present
- Commercial lead for partnerships with the four largest rental car companies in North America.
- Analyzed and visualized business data using Tableau to understand recent trends, forecast future performance, and consult with internal and external stakeholders on strategy.
- Orchestrated business development efforts for emerging markets, primarily focusing on extending supply networks in Latin America.
- Collaborated with marketing and design to sell ad campaigns totaling $1.5 million in annual revenue.
Program Manager January 2017 – August 2019
- Lead consultant for the strategic management of the corporate travel programs of a portfolio of large-market clients with business spanning four continents and +$60 million in annual travel spend.
- Consistently exceeded same client spend growth targets at 16% in 2018 and 13% in 2017 as an individual performer versus 6% and 4% for the rest of the company in those years.
- Collaborated with cross-functional teams in countries including France, Britain, India, China, and Australia to align clients’ programs as internal global lead and external chief point of contact.
- Managed clients’ end-to-end rollouts, such as point of sale implementations and systems integrations.
- Successfully negotiated complex global contract renewals in each of the last three years.
Corporate Account Manager April 2014 – January 2017
- Lead consultant for the strategic management of the corporate travel programs of a portfolio of mid-market clients with business spanning four continents and +$45 million in annual travel spend.
- Presented quarterly business reviews to stakeholders to analyze program performance and set strategy.
- Led regular product training calls to onboard new clients after handover from sales.
Business Analyst September 2013 – April 2014
- Audited booking data using SQL to verify commissions and make revisions to avoid financial penalties.
- Researched commission and revenue optimization strategies in consultation with account managers.
Champion Mortgage (acquired Bank of America Reverse Mortgage), Seattle, WA January 2011 – September 2013
Mortgage Servicing Specialist
- Oversaw deed in lieu of foreclosure processes, including negotiations with clients and federal agencies.
- Collaborated with governments to cure more code violations than any other BoA associate in 2012.
The Stranger, Seattle, WA September 2010 – December 2010
News Intern
- Wrote daily content on the paper’s blog and published four stories in print, covering politics and crime.
- Coordinated editorial board meetings with political candidates for the paper’s election coverage.
Fifth Third Processing Solutions, Cincinnati, OH October 2009 – March 2010; July 2010 – August 2010
Merchant Services (temp via Adecco USA, Inc.)
- Analyzed incoming documentation and ruled on validity of chargebacks.
- Performed quality control checks to catch outstanding cases in MasterCard and Visa databases.
Wal-Mart, Louisville, KY March 2009 – August 2009
Customer Service Manager, Money Center cashier, Greeter
- Managed a team of 20-30 cashiers.
- Distributed change to cashiers, pulled excess money from the till, and audited registers.
- Interacted with customers to resolve complaints.
EDUCATION
The Ohio State University, Columbus, OH
Master of Arts 2006-2008
- Major: Slavic and East European Studies
- Recipient, Department of Education Foreign Language Area Studies Fellowship (2007-2008)
- Thesis: “When Bollywood Met Bolshevism: Understanding the Popularity of Indian cinema in the USSR,” defended in May 2008.
Bachelor of Arts (magna cum laude) with honors 2003-2006
- Major: Economics and Russian (History minor)
- Phi Beta Kappa
SKILLS AND AWARDS
- Board member, Expedia Volunteers, 2018-present
- Egencia Gold Star Award for top performance in 2015 (awarded to fewer than 1% of employees)
- Egencia Challenger Award for initiative in Q1 2015 (awarded to fewer than 1% of employees)
- Proficient speaker of Russian
- Minimally speaker of Uzbek
- Tools: Excel, Marketo, PowerPoint, SalesForce, SmartSheet, SQL, Tableau, Trello, WordPress
- Skills: strategy, communications, analytics, customer excellence, customer service, writing, sales, account management, project management, detail-orientated, deal-closing, international business, storytelling, grit